We want you to pay the lowest price possible for your hotel. Should you find your hotel room, with the same booking conditions, at a lower rate on the internet after you have booked, we'll match it. Just contact us within 24 hours of booking, with details of the website.

Guarantee Terms and Conditions

1. As hotel prices can change frequently, you must contact us promptly by email priceguarantee@booking.com , but in any event within 24 hours of purchasing your hotel room through Booking.com. Your email should include the following information: your name, Booking.com reservation number and the website where the lower rate is available. Incomplete or inaccurate emails will not be taken into account.
2. The guarantee is not applicable for same day bookings.
3. The guarantee only applies in respect of a lower rate that is available for online booking. The lower online rate must be bookable when Booking.com validate your claim, within the 24 hour period, screen shots will not be accepted as proof.
4. The lower rate must be found online for an equivalent room at the same hotel as booked through Booking.com on the same check-in and check-out dates with the same booking conditions.
5. The lower rate must be in the same currency.
6. Booking.com will only match the difference between our rate and the lower rate if your reservation through Booking.com is completed and not cancelled or the subject of a no-show.
7. If the claim is unsuccessful as it is not in accordance with our lowest rate guarantee terms and conditions, our terms and conditions of booking, including the cancellation policy are still applicable.
8. "Lowest rate guarantee" does not apply to hotel rooms purchased through or in combination with membership rates, frequent stay, loyalty points or other "reward" type programs or special promotions of the hotel where the booking is made. Lower rates available through opaque sites where the exact hotel isn't known until after booking are also excluded from the guarantee.

Frequently Asked Questions

Top 10 Questions

What does the price include?
All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your curser over the text in the column called ‘Conditions’. This information will also be in your confirmation email and on ‘My Booking’.

How do I know my reservation is confirmed?
As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your pin code, so you can access your confirmation online at ‘My Booking’. We also send you a confirmation email with all your booking information.

Can I cancel or change my reservation through Booking.com?
Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘My Booking’. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.

What is my PIN code and what do I need it for?
Your pin code is the 4-digit number on your booking confirmation, which in combination with your booking number, allows you to login to ‘My Booking’. On ‘My Booking’ you can view, change or cancel your booking. Please keep your pin code confidential.

Where can I find the address of the hotel?
You can see the hotel’s address at the top of the hotel’s page on Booking.com. It is also included in your booking confirmation email.

Where can I find the hotel’s telephone number and/or email address?
All of the hotel’s details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Booking.

How can I see how much a hotel room costs?
Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types.

I am entering my credit card details, when will I pay?
Booking.com will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under ‘Hotel Policies’, in the room description under ‘conditions’ and in your confirmation. 

Does the hotel need a deposit or a payment in advance?
Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s Booking.com page and in your confirmation email.

We have children; can we get extra beds/cots in the room?
Information regarding children and extra beds/cots is located under ‘Hotel Policies’, please take note of the following:

• Added costs for children, if any, are not included in the reservation price.
• During the online booking process please place your request for any extra bed/cot in the comments box provided.
• If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.